Privacy Policy (GDPR)
Last updated: May 16, 2026
This Privacy Policy describes how Moltravid ("we", "us", or "our") collects, uses, stores, and protects personal data when you access or use our platform at moltravid.com. We are committed to protecting your privacy and handling your data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
1. Data Controller
Moltravid acts as the data controller for personal data collected through this platform. If you have questions about how your data is handled, you may contact us at:
Email: info@moltravid.com
Phone: +380 56 422 32 00
Address: Henerala Henadiia Vorobiova St, 13е, Kyiv, Ukraine, 02000
2. Data We Collect
We collect personal data that you provide directly, data generated through your use of the platform, and data received from third-party services where applicable.
2.1 Data You Provide
- Full name and contact details (email address, phone number)
- Account credentials (username, encrypted password)
- Billing and payment information processed through secure payment providers
- Communications sent to us via contact forms, email, or support channels
- Profile information and learning preferences you enter on the platform
2.2 Data Collected Automatically
- IP address and approximate geographic location
- Browser type, operating system, and device identifiers
- Pages visited, session duration, and navigation patterns
- Log data and error reports
- Cookie identifiers and similar tracking technologies
2.3 Data from Third Parties
- Authentication data if you sign in using a third-party identity provider
- Payment status information from payment processors
- Analytics aggregates from integrated analytics services
3. Legal Bases for Processing
We process your personal data only where a lawful basis exists. The bases we rely on are as follows:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and platform access | Performance of a contract |
| Processing payments | Performance of a contract |
| Sending transactional communications | Performance of a contract |
| Sending marketing and promotional messages | Consent |
| Platform security and fraud prevention | Legitimate interest |
| Analytics and service improvement | Legitimate interest |
| Compliance with legal obligations | Legal obligation |
4. How We Use Your Data
We use the personal data we collect for the following purposes:
- Creating and managing your user account
- Delivering educational content, live sessions, and personalized learning paths
- Processing registrations and payments for group and individual sessions
- Communicating with you about your account, bookings, and platform updates
- Responding to inquiries and providing customer support
- Improving platform features, content, and overall user experience
- Detecting, preventing, and investigating fraudulent or unauthorized activity
- Complying with applicable legal obligations and regulatory requirements
- Sending promotional communications where you have provided consent
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the platform, remember your preferences, and analyze usage. You can manage cookie preferences through your browser settings or through the consent mechanism presented when you first visit the platform.
5.1 Types of Cookies Used
- Strictly necessary cookies: Required for core platform functionality. Cannot be disabled.
- Functional cookies: Remember your preferences and settings.
- Analytics cookies: Collect aggregated data about platform usage to help us improve the service.
- Marketing cookies: Used only with your explicit consent to deliver relevant communications.
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with trusted third parties only under the following circumstances:
- Service providers: Third-party vendors who assist with hosting, payment processing, email delivery, analytics, and other operational functions, bound by data processing agreements.
- Instructors and session facilitators: Where necessary to deliver the educational service you have enrolled in, limited to relevant session and scheduling data.
- Legal requirements: When disclosure is required by applicable law, court order, or governmental authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of that transaction, subject to equivalent privacy protections.
All third parties with whom we share data are required to implement appropriate technical and organizational measures to protect your personal data.
7. International Data Transfers
Where your personal data is transferred outside your country of residence, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities, or other legally recognized transfer mechanisms.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. The following general retention periods apply:
- Account data: retained for the duration of your account and for a reasonable period after account closure
- Transaction and billing records: retained as required by applicable financial and tax regulations
- Support and communication records: retained for a reasonable period to resolve disputes and improve service quality
- Analytics data: retained in anonymized or aggregated form indefinitely
When data is no longer required, it is securely deleted or anonymized.
9. Your Rights Under GDPR
If you are located in the European Economic Area or a jurisdiction with equivalent data protection legislation, you have the following rights with respect to your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data where there is no legitimate basis for continued processing.
- Right to restriction: Request that we limit the processing of your data in certain circumstances.
- Right to data portability: Receive your data in a structured, commonly used, machine-readable format.
- Right to object: Object to processing based on legitimate interests or direct marketing.
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
- Right to lodge a complaint: Submit a complaint to a competent supervisory authority if you believe your data protection rights have been violated.
To exercise any of these rights, contact us at info@moltravid.com. We will respond within the timeframe required by applicable law, generally within 30 days.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection obligations.
While we take reasonable precautions, no system is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
11. Children's Privacy
Our platform is not directed to children under the age of 16. We do not knowingly collect personal data from individuals under this age without verifiable parental consent. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete that data.
12. Links to Third-Party Services
Our platform may contain links to third-party websites or integrated services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external services you access through our platform.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify you by posting the updated policy on this page with a revised date. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us:
Email: info@moltravid.com
Phone: +380 56 422 32 00
Address: Henerala Henadiia Vorobiova St, 13е, Kyiv, Ukraine, 02000
Website: moltravid.com